Your Organisation.
Fully Visible. Always Compliant.
Real-time KPI dashboards, Quality & Safeguards monitoring, participant outcome tracking, and audit-ready reporting — unified in one platform built for the disability support sector.
From fragmented operations
to full visibility
Every pain point NDIS providers face has a purpose-built answer in MERIT Lumina — real-time, auditable, and built around the NDIS Quality & Safeguards framework.
Participant Outcome Tracking
Monitor active participants, onboarding progress, SLA compliance, and satisfaction scores. Identify at-risk participants before they churn.
NDIS Quality & Safeguards
Built-in exception registers, incident tracking, corrective action plans, and audit-ready reports aligned to NDIS Commission requirements.
Financial Performance
Revenue actuals vs. budget, cost per participant, billing performance, and NDIS plan utilisation — all updated in real time.
Worker Performance
Score every staff member against configurable KPI targets. Track task completion, output volume, and goal attainment by individual and team.
Automated Alerts & Exceptions
Threshold breach detection across all domains. Alerts route to the right owner automatically — with full audit trails from trigger to resolution.
8+ Live Dashboards
From executive snapshot to CRM pipeline, finance, marketing, operations, and DevOps — every domain has a dedicated, always-current view.
20+ modules. One platform.
Every area of your NDIS organisation has a dedicated live dashboard — not a static report, a live operational command centre.
Not just another dashboard tool
Generic BI tools weren't designed for the NDIS. We were. Here's what makes the difference.
Purpose-built for NDIS
Not a generic BI tool with NDIS bolted on. Every KPI, threshold, and report is designed around the NDIS Quality & Safeguards Commission framework from the ground up.
Privacy Act & APP Compliant
Fully compliant with the Privacy Act 1988 (Cth) and Australian Privacy Principles. Participant data is handled with the highest standards required of registered NDIS providers.
Australian-Hosted
Your data never leaves Australia. Hosted on Australian infrastructure with no third-party analytics, no offshore data processing, and no hidden telemetry.
Real-Time, Not Yesterday's Data
Powered by ClickHouse columnar analytics. Dashboards update instantly — no overnight batch jobs, no stale exports, no spreadsheet lag.
Role-Based Access Control
Granular permissions per user, team, region, and company. Frontline workers see only their data. Executives see everything. Fully audited access logs.
Audit-Ready Reporting
One-click PDF and CSV exports of any dashboard view. Exception registers, corrective action logs, and KPI trend reports formatted for NDIS Commission reviews.